Pet owners have countless options for toys, treats, and accessories. Competing against large brands and niche e-commerce stores made it difficult for Antonya to capture attention.
Pet owners are a broad group, with different needs depending on the type of pet (dogs, cats, birds, etc.). Previous campaigns lacked precise targeting, resulting in low engagement and irrelevant traffic.
The brand faced challenges in converting one-time buyers into loyal, repeat customers, impacting customer lifetime value (CLV).
Pet owners are highly concerned about product quality, safety, and how it benefits their pets. Reviews and social proof play a significant role in their purchasing decisions.